Prescription Refill Request Guidelines
Your cooperation with this procedure allows us to provide you with quality care and service. Patients who take daily medications should be evaluated every six to twelve months. If you are taking medication regularly and it has been a year since your last office visit, please schedule an appointment for a re-evaluation. We strongly encourage patients not to run out of medications, especially for high blood pressure, diabetes, thyroid problems, and high cholesterol. We are better able to evaluate the effectiveness of medication when it is taken regularly prior to the office visit. For patient safety we do not, as a rule, prescribe antibiotics without an office visit, nor do we refill antibiotics without re-evaluating the patient in the office. We will usually refill inhaled medications such as those used for asthma, allergies, and emphysema without an office visit if the patient’s health status is stable and he or she has been seen in the past six months.
To minimize problems, please call Healing Arts and your pharmacy at least three days before you expect to run out of medications.
At Your Visit
- Please bring a list of your medications. Be sure to include medications from ALL doctors you see.
- Please help us ensure that your prescription refill/renewal will be adequate to last until your next visit. Be aware if your insurance plan requires a 90-day supply. Please bring the necessary forms if you have a mail order pharmacy.
- If your prescription bottle indicates you have refills left, you do not need to call our office. Contact your pharmacy and they will refill it for you; be sure to give the pharmacy adequate time to fulfill your request.
- If you do not have any refills left, please notify the pharmacy and us three days before your prescription runs out.
- In order to provide the best care, we will review your medical record to determine if a follow-up visit or medication adjustment is needed before refilling the prescription.
- Prescriptions will generally be faxed into the pharmacy within 1 business day of the receipt of your call. Please note that if there are questions, this could cause a delay.
- Please be aware that if you have a limited prescription or if your medication dosage may need adjustment, you will need to request an appointment. A limited prescription is a prescription that was written for one month with no refills until another appointment is made.
- Calls for medication refills will not be accepted outside of regular business hours or by the on-call service. You may leave a message on the voicemail which will be reviewed the next business day.